Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, Please contact us at Poshchichair@gmail.com first. Please note that returns will need to be sent to the following address: 3133 Maple Dr., Ste 240 Atlanta GA 30305]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at Poshchichair@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Item Condition and Final‑Sale Items
To be accepted, returned items must meet all of the following requirements:
- They are unworn.
- They are Unused
- They are unbleached.
- They have all original tags attached.
Exceptions / non-returnable items
Certain types of items cannot be returned, like
- Custom products (such as special orders or personalized items), and personal care goods (such as beauty products).
- Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if it has been approved. If approved, you will receive a store credit or e-gift card for the value of your return, issued within 5 business days.
Please note, if more than 15 business days have passed since your return was approved and you haven’t received your store credit or gift card, contact us at Poshchichair@gmail.com.